Assistant Manager of Local Donors

    • Job Tracking ID: 512213-659518
    • Job Location: Boston, MA
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: November 29, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

The Greater Boston Food Bank (GBFB) is the largest hunger relief organization in New England and among the largest food banks in the country. GBFB’s mission is to End Hunger Here in eastern Massachusetts, and our strategic objective is to provide at least ONE MEAL A DAY to everyone in need in eastern Massachusetts.

Responsible for coordinating GBFB’s local food donation program by developing relationships and partnerships with all local food donors with the prospects of acquiring food while encouraging donors for financial donations and volunteering time.

 

Responsibilities:

  • Maintain ongoing relationships with donors and develop new accounts by arranging visits and presentations with current, lapsed and prospective retail donors to secure food and grocery products.
  • Maintain GBFB standards as it relates to quality and service to our donors and agencies. Responsible for the management of 100-125 retail store and other locations.
  • Represent GBFB professionally; maintain positive public relations and exceptional customer service.
  • Educate donor employees on their program guidelines.
  • Maintain data and records associated with respective donor accounts.
  • Create and implement a regular onsite visitation plan.
  • Create and maintain a store donation toolkit for each retail chain, to be used when visiting stores.
  • Manage donor recognition program.

  • Coordinate with agency relations and distribution services to achieve desired poundage goals.

  • Maintain data base in SalesForce CRM and NetSuite tracking donor activity.
  • Contact stores via phone, email in person to ascertain the frequency, volume and product mix of potential donations
  • Handle inquiries and concerns from stores and agencies
  • Work with GBFB Marketing and Communications colleagues to recognize retailers where applicable (food bank newsletter, website, direct mail, etc.).
  • Provide personal follow up or recognition for retailers.
  • Provide respective donation activity reports at donor visits and store-level interactions.
  • Demonstrate a pleasant, professional and helpful attitude at all times.
  • Work with GBFB Transportation department to ensure store pick-ups, when applicable.
  • Work with Distribution Services to establish a process for managing agencies participating in the Retail Store Donation Program, and:

    • Provide overview of Retail Donation program to agency contacts.
    • Contact agencies via phone and email to ascertain the frequency, volume and mix of product mix that the agency can handle
    • Receive agency requests by telephone, mail, fax, in person or email – work with Agency Relations to address.
    • Document interactions with agencies in SalesForce.com

  • All other duties as assigned.

Experience and Skills:

Qualifications:

  • Bachelor’s degree preferred.
  • Demonstrated strength in customer relationship building and customer service skills
  • A valid Massachusetts driver’s license and personal vehicle
  • Ability to handle issues, diplomatically and professionally
  • Demonstrated effective interpersonal skills
  • Detail-oriented with strong follow-through skills
  • Demonstrated ability to analyze, deduce and problem solve
  • Ability to communicate clearly, both written and verbal
  • Computer Skills
  • Microsoft Office environment (Word, Excel)
  • Strong data entry skills
  • Salesforce.com or NetSuite experience a plus
  • Ability to work positively and professionally with people of diverse experiences and backgrounds
  • Fluent in English, bi-lingual a plus

 

Working Environment:

  • The majority of work will be performed outside GBFB at retail and donor environments.  The remaining 10% will occur at GBFB in an office environment.  Team Member will use computers and phones extensively. Employee will drive for work performed in GBFB’s service area, but the employee’s base will be at the GBFB office.