The Greater Boston Food Bank (GBFB) is the largest hunger relief
organization in New England and among the largest food banks in the
country. GBFB’s mission is to End Hunger Here in eastern
Massachusetts, and our strategic objective is to provide at least
THREE MEALS A DAY to everyone in need in eastern Massachusetts.
The part-time Volunteer Associate assists in managing GBFB’s
evening, weekend, and weekday volunteer shifts ensuring volunteers
have a positive experience. S/he welcomes, trains, and assists
volunteers (individuals and groups) in inspecting, sorting and
repacking assorted grocery products. As part of the Community
Engagement Team, the Associate provides a high level of customer
service in responding to internal and external inquiries and
requests with regard to volunteer relations. S/he is part of a
rotating schedule to support the role of Receptionist, Lead VA, and
project support as needed during weeknight and weekend volunteer
shifts. Supports GBFB’s mission to end hunger here.
Communicate GBFB's mission and messaging to diverse
populations both in volunteer trainings and presentations to groups.
Meet and greet volunteers.
Conduct volunteer orientation which includes overview of
GBFB’s work, warehouse safety, safe-food handling, and project training.
Assign tasks to experienced volunteers, as needed.
Engage volunteers in Product Reclamation; Retail Rescue;
Backpack, Brown Bag, and CSFP packing projects; complete Volunteer
Work Orders as assigned.
Assist with volunteer questions and issues as they arise,
ensuring that all volunteers have a positive volunteer experience.
Conduct shift closing with all volunteers to share the group’s
impact, including amount of pounds sorted and meals provided.
Assist with physical close-down of all areas in the building
that have been used during the shift.
Communicate support needs to Warehouse Manager on Duty, as needed.
Assist in handling emergencies.
Cover front desk Receptionist role as assigned.
Serve as an active member of the Community Engagement team and
contribute to the development and refinement of processes and procedures.
Other tasks as needed, including but not limited to: working
off-site, special projects, cleaning or assisting with special events.