Part-Time Volunteer Associate

    • Job Tracking ID: 512213-786787
    • Job Location: Boston, MA
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Part-Time
    • Date Updated: August 23, 2021
    • Years of Experience: Less Than 1 Year
    • Starting Date: ASAP
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Job Description:

GBFB Overview

Through the compassion and commitment of our supporters, staff, partners and volunteers, The Greater Boston Food Bank (GBFB) takes a bold, innovative and multi-pronged approach to achieve our mission to end hunger here. GBFB is the largest hunger-relief organization in New England and among the largest food banks in the country. We are committed to increasing our food distribution to provide three meals a day to every person in need in Eastern Massachusetts while supporting healthy lives and healthy communities. Our progress toward this goal is documented by town on our interactive map.

The Greater Boston Food Bank is a member of Feeding America, the nation’s largest hunger-relief organization.

Through compassion and action, together we can create a hunger free Eastern Massachusetts.

GBFB Team Members will support the Mission to End Hunger Here. They will live our Team Member Values of Team Member Wellbeing, Teamwork, Diversity Equity and Inclusion, Respect, Trust and Our Eastern Massachusetts Community.

GBFB Core Competencies

GBFB Core Competencies summarize the capabilities that are important across all jobs and that we believe collectively contribute to GBFB’s overall success. We believe they support our mission and our values. At the same time, the expected behaviors as they relate to Core Competencies may vary according to the specific job duties, requirements, and level within the organization. Core Competences are usually interpersonal and strategic and are at the heart of how we do our work.

The GBFB Competency Framework focuses on six Core Competencies:

  • Contributes to a High Performing Team
  • Builds a Shared Commitment
  • Empowers Others
  • Drives Continual Improvement
  • Communicates Collaboratively
  • Displays Authenticity and Transparency

Affirmative Action/EEO statement

GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

GBFB is considered an essential response organization in times of disaster. As such, Team Members are expected to report to GBFB locations as required, after securing the safety of their families, and may be asked to perform duties that are critical (but outside of their regularly assigned duties) in times of disaster.

Position Summary

The part-time Volunteer Associate supports GBFB’s mission to end hunger here by supervising volunteer shifts and contributing to the volunteers’ positive experience. S/he welcomes volunteers, leads training, and assists volunteers in inspecting, sorting and repacking food products. As part of the Community Engagement Team, the Volunteer Associate provides a high level of customer service in responding to volunteer inquiries. S/he is part of a rotating schedule to support the role of project supervisor(s) and front desk receptionist during Saturday volunteer shifts.

Position Essential Duties and Responsibilities

  • Greet and welcome all volunteers.
  • Conduct volunteer orientation which includes an overview of GBFB’s work, warehouse safety, safe-food handling, and project training.
  • Engage volunteers in product reclamation sorting; retail rescue sorting; packaging meal boxes; and completing other volunteer work orders as assigned.
  • Use clear communication to train volunteers on necessary tasks.
  • Assist with volunteer questions, contributing to an informative and positive volunteer experience.
  • Ensure all safety protocols are followed relative to warehouse operations, AIB compliance, and emergency preparedness.
  • Maintain a clean and safe working environment by managing trash, washing, vacuuming, sweeping, or other cleaning processes.
  • Conduct shift closing and recap with all volunteers.
  • Communicate material-handling needs to supporting Warehouse Associate and/or Warehouse Manager on Duty.
  • Serve as an active member of the Community Engagement team and contribute to the development and refinement of processes and procedures.
  • Occasional data entry, as assigned.
  • Fulfill assignment as front desk receptionist during assigned shift(s).
  • Other duties as assigned.

Physical Demands

  • Ability to sit up to 3 hours.
  • Ability to stand in a warehouse environment for up to 6 hours.
  • Ability to lift, up to 50 lbs.

Work Environment

  • The job is performed indoors in the Warehouse with exposure to outside weather temperatures.

Travel required

  • No

Can This Position Be Performed Remotely?

  • No

Experience and Skills:

Knowledge, Skills and Abilities

  • Excellent written, oral, and interpersonal skills.
  • Excellent customer service skills.
  • Proven ability to work in a team-oriented environment as a strong team leader demonstrating skills including team building, collaboration, and clear communication.
  • Excellent organizational skills, strong prioritization skills and irrefutable attention to detail.
  • Proficient in Microsoft Office including Outlook, Excel, and Word.
  • Basic math skills required.
  • Must be a flexible team player.
  • Must be willing and able to be certified in CPR and First Aid.

Mandatory Education and Experience

  • High school degree or equivalent (required). Associate degree or equivalent work experience (preferred).
  • At least two consistent years of related experience, demonstrating a commitment to providing quality customer service.
  • Experience leading groups of volunteers from diverse backgrounds a plus.
  • Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.
  • Digital competency, including demonstrating proficiency in Microsoft Office platforms (Word, Excel, PowerPoint, Outlook).
  • Genuine appreciation of GBFB’s mission and the ability to communicate it.