To provide outstanding customer service and direction to all
agencies physically picking up food at The Greater Boston Food Bank
Regional Cross Docks. Utilize eCommerce and Warehouse Management
systems in order to ensure a high level of customer satisfaction
related to food quality, ordering, and pick-up or delivery.
Position Essential Duties and Responsibilities
Coordinate agency relations at the regional GBFB Cross Dock
locations, including handling agency issues related to timeliness,
shipping, or returns.
Provide outstanding customer service to member agencies, in
person, via phone, and email
Prepare all necessary paperwork prior to Cross Docks to ensure
accurate product selection at the Cross Dock.
Work with shippers at Cross Docks to ensure accurate product selection.
Maintain inventory accuracy. Report any inaccuracies to the
Warehouse Inventory Team.
Utilize Salesforce, Warehouse Management Systems, and
e-commerce systems to assist agency partners.
Ensure proper flow, door designations, and physical and food
safety for shipping.
E-sign agency invoices and track necessary paperwork.
Follow up on late arrivals, cancellations, schedule changes,
and order edits.
Participate in product outreach efforts, including
supplementing full pallets on cross-dock orders.
Make recommendations for improvement to agency services at
regional cross-dock locations.
Responsible for minimizing returns and rescheduling or
Assist with other duties as assigned by Management, including
cross training in other Agency Relations roles.
Lift or carry up to 50lbs
Ability to stand and walk intermittently for 6+ hours/day
Ability to work within an open-air warehouse and cubicle environment
Exposure to ambient temperatures
Willingness to learn to operate material handling equipment
and obtain certification
The job is performed indoors in a warehouse environment and
outside at regional cross docks
Can This Position Be Performed Remotely?